How it Works

A chance for us to meet, vibe and map out the journey together. No skin advice given in this session, but we will share our testing Wishlist so you can get your labs uploaded before your first Initial Consult. 

If you would like to go ahead and book straight in for an initial consultation with Asha book below.

Note: Asha is not available for skin strategy sessions

Step  1 - Book Your Free Skin Strategy Session

WEBSITE TERMS OF USE 

Last updated 29/08/2025

Welcome! These terms and conditions (“Ts&Cs”) are important - please read them carefully before you start using our website (“Website”).

These Ts&Cs, our Privacy Policy any other rules or guidelines that are posted onto the Website from time to time (together, the “Terms”) are entered into between “you”, the user, and Acne Naturopath (“we”, “us”, “our”).

By viewing and using our Website you are considered to agree to these Terms without qualification. If you do not agree with any of the Terms, you must stop accessing and using our Website. We reserve the right to change these Terms at any time by notifying users of the existence of the amended terms and conditions through our Website. By continuing to access our Website, you agree to be bound by the amended terms and conditions.

1. LICENCE TO USE THE SITE
1.1 Our licence to you. We hereby grant you a non-exclusive, non-transferable licence to use the Website in accordance with the Terms.
1.2 Nature of the service. You acknowledge and agree that:
(a) we may, at any time in our sole discretion and without prior notice, alter, amend, interrupt, reschedule, modify, or cease the operation of all or any part or any feature of the Website;
(b) we may use artificial intelligence (AI) features and automated decision making features on the Website; and
(c) the Website may not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

2. YOUR RESPONSIBILITIES

2.1 Age. Any persons using this Website for the purpose of purchasing any services or products offered on it at any time must be at least 18 years of age or accompanied by a parent or legal guardian.
2.2 Registration. To purchase products or book services, you may be required to register for an account. Registration is free. By registering on our Website, you consent to receiving marketing, promotional and other material by way of electronic messages from us.
2.3 Your information. When registering for an account, you must use your correct name and information. We will handle all personal information we collect in accordance with our Privacy Policy.
2.4 Your password and login. You are responsible for maintaining the confidentiality of your password and login and you must not share your password or login with any other person. You are responsible for all activities that occur under your password and login. You must not use or attempt to use another person’s password or login to access any part of the Website. You must not transfer your account to another user or maintain more than one account with us without our consent. You must immediately notify us at hello@acne-naturopath.com of any unauthorised use of your password or login or any other breach or suspected breach of security of your account.
2.5 What you must do. In accessing and/or using the Website, you must:
(a) Comply with all applicable laws and you must not use the Website for any purpose that is unlawful or in breach of the Terms;
(b) Not alter or modify any part of the Website;
(c) Not attempt to "hack", decompile, disassemble, or reverse engineer any software deployed in connection with the Website. This includes "phishing", “mining”, accessing "hidden" URLs, trying to guess users’ passwords, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to;
(d) Not knowingly transmit any virus, corrupt files or any other software or function that may damage the operation of the Website or other disabling feature to the Website, or which is designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of, or impair the functionality of any part of the Website;
(e) Not use or launch any automated system, including "robots," "spiders," or "offline readers," that accesses the Website in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;
(f) Not circumvent, disable, or otherwise interfere with security-related features of the Website;
(g) Not alter or remove any copyright statement or other notice of ownership of Intellectual Property Rights which accompany the Website.
2.6 Take your own precautions. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system.
2.7 Users outside Australia. Our Website is operated by us from Australia. The information on our Website may not be appropriate or available for use in other jurisdictions. If you choose to access our Website from a jurisdiction other than Australia, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.

3. WARRANITES
3.1 Warranty. The Website is provided “as is” and “as available”. To the extent permitted by law we do not warrant that the operation of the Website will be secure, confidential, uninterrupted, or error-free. We exclude all representations and warranties (in each case, whether express or implied) in respect of the completeness, accuracy, reliability, suitability, or availability with respect to the Website and the information contained on any part of the Website and any information contained within it for any purpose.
3.2 Exclusion of liability. To the fullest extent permitted by law, we exclude all liability for any loss or damage that results from your use of our Website, including from all express and implied warranties and representations. We will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including Consequential Loss). If you are a consumer using our Website for non-business activities, then nothing in these terms and conditions is intended to abrogate any rights you might have under Australian Consumer Law (if any).
3.3 No warranty or liability for AI generated content or automated decision making. The Website may use artificial intelligence (AI) or automated decisions or systems to generate, modify, or provide content, responses, recommendations, or other interactions with users of the Website. To the extent permitted by law, we make no warranties, express or implied, as to the accuracy, reliability, or suitability of AI generated content. You acknowledge that AI generated outputs may contain errors, omissions or unintended bias and we expressly disclaim any liability arising from reliance on AI generated content. We shall not be responsible for any direct or indirect loss, damage or misrepresentation resulting from the use of AI powered features or software on the Website.
3.4 Your liability if you breach these Terms. You agree that if you breach these Terms, or any liabilities are incurred arising out of your use of the Website, you will be responsible for the costs and expenses that we and any of our Associates incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent. You will take all necessary action to defend and indemnify us and our directors, employees and agents against all costs, expenses and damages incurred in connection with any claim brought by a third party against us that arise from a breach by you of any of these terms and conditions.

4. COPYRIGHT AND TRADEMARKS
4.1 We or our suppliers own copyright in the contents of our Website. No part of our Website may be distributed or copied for any commercial purpose, and you are not permitted to incorporate the material or any part of it in any other work or publication (whether in hard copy, electronic or any other form) without our prior written consent. You may not frame any part of our Website material by including advertising or other revenue generating material. Further, you may not remove or alter any trademarks or logos that appear on any material on our Website.

5. COOKIES & LINKING
5.1 Cookies. Our Website may use cookies to monitor browsing preferences. By using our Website, you consent to our use of cookies in accordance with the terms of our Privacy Policy .
5.2 Linking. The contents of our Website may include links to third party materials. We will not be responsible for the content of any linked sites or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on, or trading with third parties. The linked sites are provided to you only as a convenience, and the inclusion of any linked site does not imply any endorsement of it by us or any association with its operators. We reserve the right to prohibit links to our Website and you agree to remove or cease any link on our request.

6. INFORMATION AND MATERIALS
6.1 The content on this Website is not comprehensive and is provided for general information and education only. It does not consider your individual or specific needs, objectives or circumstances, and it is not professional advice. You should obtain professional or specialist advice before taking or refraining from any action on the basis of any information on this site Before selecting any product or service or acting on any information contained on our Site, you should consider the appropriateness of the information, product or service, having regard to your personal circumstances, goals and needs.

7. SUSPENSION AND TERMINATION OF USER ACCOUNTS
7.1 Our reserved rights to determine access. We reserve the right, in our sole discretion, to decide whether user activity or behaviour within the Website violates the Terms (including copyright).
7.2 Suspension or termination of your access or account. We may at any time, without prior notice suspend or terminate your access and/or use of all or any part of the Website, and we may suspend or terminate your user account, if, in our sole discretion, we believe that: you have breached these Terms in any way; your access or use of any part of the Website may be directly or indirectly harmful to others or may otherwise violate any laws; we cease to operate the Website, or for any other reason.
7.3 What happens if we suspend or terminate your access? If we suspend or terminate your access or use of the Website, or your account, you are prohibited from continuing to access and use any part of the Website regardless of whether you can continue to do so. In addition, you are not permitted to create, and you must not create any other accounts for access to the Website.
7.4 Inactive accounts. We may also suspend and/or terminate your user account for all or any part of the Website because of your inactivity.

8. GENERAL
8.1 Medical disclaimer. Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. Any information on this Website is given within the scope of our expertise and is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor. We expressly disclaim all responsibility and will have no liability for any damages, loss, injury, or liability whatsoever suffered by you or any third party because of your reliance on any information contained on our Website. If you have any specific questions or concerns about any medical matter, you should consult your doctor as soon as possible. If you think you may be suffering from any medical condition, you should seek immediate medical attention from your doctor. You are strongly advised not to delay seeking medical advice, disregard medical advice or discontinue medical treatment because of the information on our Website.
8.2 Waivers. If a Party does not exercise a right or remedy fully or at a given time, the Party may still exercise it later. A waiver by either Party in respect of a breach of a provision of the Terms by the other Party will not be deemed to be a waiver in respect of any other breach and the failure of a Party to enforce at any time any of the provisions of the Terms will in no way be interpreted as a waiver of such provision.
8.3 Entire agreement. The Terms contain the entire understanding between the Parties concerning our Website.
8.4 Prohibition and enforceability. If any term or provision of the Terms is held illegal, invalid, or unenforceable under any applicable law, that term or provision will be severed, and the remaining terms and conditions will be unaffected.
8.5 Survival. Clauses 3 (Warranties) and 4(Copyright and Trademark) together with any other clauses which contemplate that a Party has any rights or obligations after the Terms expire or terminate, survive the expiry or termination of the Terms.
8.6 Governing law. These Terms are governed by and will be construed in accordance with the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

9. DEFINITIONS
9.1 Definitions In these Terms:
 Associate in relation to a Party, means the employees, officers, directors, contractors, and agents of that Party.
 Business Day means a day other than a Saturday, Sunday, or a public holiday in Victoria, Australia.
 Consequential Loss means, without limitation, indirect, consequential, or remote loss or damage; special, punitive, or exemplary damages, loss of profit, revenue, business opportunity, goodwill or reputation and any other special loss or damage.
 Intellectual Property Rights means all intellectual and industrial property or protected rights, including copyright, moral rights, patents, trademarks, trade names, confidential information, know-how, trade secrets, registered or unregistered designs, database rights and domain names, whether or not any of them is registered and including applications for registration of any such thing now or in the future in force and effect worldwide.
 Privacy Policy means our privacy policy from time to time.
 Related Body Corporate has the meaning given in the Corporations Act.
 Website has the meaning given at the beginning of these Ts & Cs.
9.2 Interpretation. In these Terms, unless the context requires otherwise: (a) a word that is derived from a defined word has a corresponding meaning; (b) neither this agreement nor any part of it is to be construed against a party on the basis that the party or its lawyers were responsible for drafting it; (c) a reference to these Terms or any other agreement includes any variation, novation, supplementation or replacement of it; (d) headings are for convenience only; (e) the phrase include or similar phrases does not limit what else might be included; (f) a reference to any legislation or provision of legislation includes all amendments, consolidations or replacements and all regulations or instruments issued under it from time to time; (g) a reference to “law” means all laws in force from time to time; (h) a reference to dollars or $ is to an amount in Australian currency; (i) the singular includes the plural and vice versa; (k) “in writing” includes any modes of reproducing words in legible and non-transitory form including by email and other electronic means.

When you book, you will receive an invite to your client portal and our intake forms. We review these, as well as any existing pathology and skin pics before we meet. 

During this session we take a comprehensive history, as well as answer your Q’s. It’s a safe space to express your emotions, enquiries or concerns.

After your session, we spend around 45 mins on your first protocol which is your guide for food, skincare, supplements, testing, hydration, minerals and more! We need to nail the foundations before we move on to the deeper healing.

If you are seeing Asha, you will be given corneotherapy advice within the initial consultation and offered to do a private skin swab if indicated. 

Initial consultations are 60 minutes.

Step  2 - Initial Consultation

TERMS & CONDITIONS

TERMS AND CONDITIONS OF SALE
Last updated September, 2025
 
These terms and conditions (“Ts&Cs”) are a contract between you and the person identified as “We, us, our” in the Schedule (“we”, “us”, “our”). If you are under the age of 18, a parent or guardian must read and agree to these Ts&Cs for you and a reference to “you” means you and your parent/guardian, as applicable.
 
These Ts&Cs apply when you buy products and/or services from us. Please read them carefully together with any other rules or guidelines that are posted onto our Website or otherwise notified to you from time to time. These Ts&Cs and the rules/guidelines are together referred to as the “Terms”.

1. YOUR RESPONSIBILITIES
1.1 What you must do: We require you to:
(a) be on time for your consultations; we have a 48 hour cancellation policy. If you appointment is cancelled within 48 hours of your appointment time, you will automatically incur fees. 
(b) be courteous and respectful to our practitioners and staff all times. We have a zero tolerance policy to unkind and aggressive behaviour. If you exhibit this behaviour, your session will immediately be cancelled;
(c) complete any intake and follow up documentation we require and provide accurate and complete information about yourself (or your child if you are a parent or legal guardian completing information on behalf of your child) 48 hours before your appointment and update that information as required, in particular ensure you advise us of all current medical conditions, any known allergies, food intolerances, surgeries, any medications or supplements you are currently taking and any change in dosage during the period you receive products and services from us, if you have recently received a vaccine or booster, if you are vegan or vegetarian (as some products are derived from animal origins), if you are pregnant, breastfeeding or trying to conceive, changes in skincare products or services or anything else that may be relevant for us to know when providing Products and Services to you; 
(d) comply with any health and safety rules and guidelines required by us from time to time;
(e) deal with us in good faith; 
(f) comply with all applicable laws and these Terms.
1.2 Where you are based overseas. Where you are based outside of Australia, it is your responsibility to ensure that the Products and Services ordered by you can be ordered, imported and used in the territory where you are based. We will not be responsible for any orders being confiscated or otherwise not being permitted to be provided to you as a result of the local laws in your area. 
1.3 Refusal of service. We are committed to providing our products and/ or services to you in a professional and ethical manner, however we reserve the right to refuse or discontinue service if:
(a) You do not comply with these Ts&Cs;
(b) Providing the product or service would be unlawful, unethical or pose a risk to health or safety;
(c) We reasonably believe that continuing the service would be inappropriate, unsafe, or contrary to our professional obligations.
Where practicable and reasonable, we may at our discretion provide you with written notice of the reason for refusal or discontinuation. 

2. FEES AND PAYMENT TERMS
2.1 Orders subject to availability. All orders placed are subject to our acceptance and product availability. A contract for sale is only formed once we confirm acceptance of your order in writing or by fulfilling the order. If a product or service is unavailable after an order is placed, we will notify you as soon as practicable and, where appropriate, provide you with the option to receive a refund, select an alternate product or service or wait for availability where appropriate.
2.2 Orders placed with third party suppliers. We are not responsible for any orders placed with third party suppliers e.g., vital.ly, Ariya, Oborne Health Suppliers etc. If you purchase from third party suppliers, you agree to comply with any terms and conditions of those parties and the applicable laws. 
2.3 Fees. The fees for our Products and Services are as set out on the Website (if applicable) or otherwise provided by us in writing from time to time. All fees are quoted in Australian dollars. Where GST is payable, it will be added to the applicable fee. We reserve the right to change our fees at any time upon notice to you. If you are based outside of Australia, you are responsible for all customs and import taxes and duties imposed on your orders.
2.4 Payment. Our payment terms vary, depending on the Products or Services that your buy. You agree to pay for the Products and Services in accordance with the relevant payment terms notified to you from time to time. 

3. WARRANTIES
3.1 Notification of issues with Products. If there are any issues with your order (e.g. shortages, damage or wrong products have been delivered):
(a) Products purchased from us. Subject to the requirements of the Australian Consumer Law and clauses 3.2 and 3.4, you must notify us within 7 (seven) days of delivery. You can notify us at the address or by the method set out in the Schedule. Please include (i) proof of purchase; (ii) full details of the issue, and any other relevant documentation reasonably requested by us. If Products need to be returned, you will pay the cost of transport and insurance of the products to and from us.
(b) Products purchased from a third party. You should contact the third party directly.
(c) Adverse reaction. Where you experience an adverse reaction to a product, including but not limited to allergic reactions, you must discontinue use immediately and seek medical advice. You must notify us as soon as practicable, providing details of the reaction and any relevant medical information. We make no representations or warranties that the products will be suitable for every individual and it is your responsibility to review product ingredients and consult the manufacturer before use, particularly if you have known allergies, sensitivities or pre-existing conditions. To the extent permitted by law, including the Australian consumer Law and Consumer Guarantees we are not liable for any adverse reactions, injuries or damages resulting from the use of the products. 
3.2 No limitation on your statutory rights. Subject to clause 3.4 (Consumer Guarantees), we make no express warranties or representations other than as set out in this clause 3 and we exclude all liability to you. Nothing in the Terms excludes, restricts or modifies any terms, conditions or warranties that are imposed or implied by law. Limitations and exclusions are made only to the extent that we may legally do so.
3.3 Delivery and risk. Delivery of the Products to a carrier is deemed to be delivery of the Products to you. Risk in the Products transfer to you once we deliver the Products to the carrier.
3.4 Consumer guarantees. Our Products and Services come with guarantees that cannot be excluded under the ACL. For major failures, you are entitled: (a) to cancel your service contract with us; and (b) to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with the Products. If a failure with the Products or a Service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the Products and to cancel the contract for the Service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the Products or Service. The benefits of this warranty are in addition to any rights and remedies available at law. Our liability to you is limited to the options set out in this clause 3.  
3.5 Refunds. Subject to clause 3.4, we will only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully, as refunds are not available if you simply change your mind. We do not offer refunds for change of mind, incorrect choice, or where you have simply changed your circumstanc
3.6 Warranty. Subject to clauses 3.2 (No limitation on your statutory rights), 3.3 (Consumer guarantees) and 3.7 (Limitation of liability) we warrant that the Services will be free from defects in materials and workmanship under normal use and, in the case of Products, up to the expiry or best before date indicated on such goods (if any) (“Warranty Period”). 
3.7 No liability for allergies and reactions. Some of the Products may contain ingredients that are derived directly from nuts or otherwise contain potential allergens or ingredients that you may react to (e.g. gluten, dairy etc). Some herbs or other ingredients may be contraindicated with certain conditions including during pregnancy. It is your responsibility to read through the ingredients list prior to purchase of the Product and to contact us or the product manufacturer if you are unsure whether a Product is right for you. If you buy a Product and have a reaction to it, please discontinue use and contact us. You agree that we will not be held liable for allergic or adverse reactions and that we do not exchange or refund on the basis of allergic or adverse reactions to Products. Clause 3.1(c) applies where any adverse reaction to a product is experienced.
3.8 Limitation of liability. If our Products and Services fail to comply with the warranties set out in this clause 3 and where this is with respect to any goods and a warranty claim is made within the Warranty Period, our liability is limited to (at our sole discretion): (a) in the case of goods, replacing the goods or supplying equivalent goods; (b) in the case of services, supplying the services again or paying the cost of supplying the services again. 
3.9 When we will not accept returns. Subject to clause 3.2 (No limitation on your statutory rights), this warranty will not apply and we will not accept goods for return: (i) where the goods have not been stored or used in an appropriate manner; (ii) where the goods have been altered in any way; (iii) where the goods are not in their original condition and packaging; (iv) where you have failed to follow any instructions or guidelines provided by us or on the packaging; (v) if the goods have continued to be used after any defect becomes apparent or would have become apparent to a reasonably prudent user; or (vi) due to any accident or Force Majeure. (vii) or for change of mind the Client is responsible for the defect in the goods (by damaging the goods not following instructions etc) or the defect is outside your reasonable control (Force Majeure) the warranty you provide on the goods does not apply
3.10 Product descriptions are not warranties. Product descriptions are for the sole purpose of identifying products. They do not constitute a warranty. 
3.11 No guarantee of outcomes. Health and wellness results vary depending on your personal health situation, your environment and other factors. Therefore, we do not make any representations or warranties as to results or outcomes (including, for example, cure of a particular disease or resolution of any symptom or condition etc.) as a result of using our Products and Services and/or following our advice or recommendations.  
3.12 Consequential Loss. We are not liable for any Consequential Loss suffered by any person. 
3.13 Your liability. You agree that if you breach these Terms, or any liabilities are incurred by us arising out of your use of the Products and Services, you will be responsible for the costs and expenses that we and our Associates incur as a result of the breach, including reasonable legal fees (if applicable). Furthermore, we are not liable for any information, on our Website or elsewhere, being inaccurate, incomplete or not up-to-date; any breach by you of these Terms; any misuse of the Products or Services or any breach of other laws by you. 

4. USE OF ARTIFICIAL INTELLIGENCE
4.1 Assisted note collection and AI tools. We may use artificial intelligence (AI) tools, such as Heidi from Heidi Health or similar ambient AI clinical tools, to assist in capturing and summarising consultation notes. These AI-generated notes serve as an internal support tool for record-keeping and do not replace professional judgment, clinical assessment, or the practitioner’s responsibility to maintain accurate records. AI-generated notes are not provided directly to clients and are reviewed as part of our professional record-keeping process. While we take reasonable steps to ensure accuracy, AI tools are not infallible. If you have concerns about the completeness of information recorded in your consultation, please discuss them with us. You remain responsible for fully and accurately disclosing all relevant health information during consultations. AI tools assist in summarising notes but do not replace the need for clear and open communication between you and your practitioner.
4.2 Privacy and data handling. By attending a consultation, you consent to the use of AI-assisted note-taking tools, such as Heidi from Heidi Health or similar technologies, in accordance with our Privacy Policy (below) and the Privacy Act 1988 (Cth). These AI tools are designed not to collect, store, or retain personal health information beyond assisting in real-time note-taking. However, any notes captured through AI during your consultation become part of our internal records, which we store securely in compliance with Australian privacy laws and health regulations. While we take reasonable steps to ensure the security and confidentiality of AI-generated notes, we do not guarantee that AI systems are free from data breaches or technological faults beyond our control. We do not sell or share your personal data with third parties, except where required by law or with your explicit consent. If you prefer that AI tools not be used during your consultation, please notify us before your appointment, and we will arrange an alternative note-taking method. 
4.3 Limitation of liability. To the extent permitted by law, including the Australian Consumer Law, we are not liable for any loss, damage or claim arising from any errors, omissions or misrepresentations in AI generated notes; unauthorised access or data breaches affecting AI collected information beyond our reasonable control or any technological faults, failures, or disruptions related to AI systems. Nothing in this clause limits your rights under the Australian Consumer Law, including any guarantees that cannot be lawfully excluded.

5. INTELLECUAL PROPERTY RIGHTS
5.1 Intellectual Property. Unless otherwise indicated, as between you and us, we own all right, title and interest (including Intellectual Property Rights) in any information provided to you in the delivery of our Products and Services. Your use of our Products and Services, and your submission of personal information to us, including your health information, does not grant or transfer to you any rights in our Products or Services. 

6. CONFIDENTIALITY
6.1 Confidentiality. Your use of the Products and Services is for personal purposes only. You agree not to distribute, publish, duplicate, copy, create, sell or share portions of the Products or Services, use the Products or Services for any commercial purposes or for your own financial gain. You also understand that certain Products and Services (for example e-books or other educational materials written by us) may contain information deemed as confidential by us and you agree to not disclose this information without our permission and written consent (which may be withheld in our absolute discretion). We note, this limitation does not include sharing details of our Products and Services, recommendations or test results with your primary care physician or other relevant healthcare providers, which we recommend that you do. 

7. DISPUTE RESOLUTION
7.1 Disputes. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our Products and Services including disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. 

8. GENERAL
8.1 Disclaimer. Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. Any information or guidance provided by us is given within the scope of our expertise and is not intended to be a substitute for the consultation, diagnosis, and/or medical treatment of your doctor. You are strongly advised not to delay seeking medical advice, disregard medical advice or discontinue medical treatment because of the information or guidance we provide you with. We encourage you to discuss any recommendations or guidance we give you with your doctor and any other healthcare professionals you choose to see for your health. Ultimately you are responsible for any decisions you make regarding your health. We therefore expressly disclaim all responsibility and will have no liability for any damages, loss, injury, or liability whatsoever suffered by you or any third party because of your reliance on any information or guidance we provide you with. If you have any specific questions or concerns about any medical matter, you should consult your doctor as soon as possible. If you think you may be suffering from any medical condition, you should seek immediate medical attention from your doctor. 
8.2 Privacy. We collect, hold and store your personal information in accordance with our privacy policy. A copy of our privacy policy can be found on our Website or directly from us.
8.3 Force majeure. Neither Party will be liable to the other for any failure to perform its obligations under these Terms where such failure or delay is caused by events beyond its reasonable control, including epidemics, pandemic, quarantine, biological contamination, entry and exit restrictions, industrial disputes, strikes, lockouts, lockdowns, acts of god, acts or threats of terrorism or war (“Force Majeure”) provided such failure or delay could not have been prevented by reasonable precautions or could not have reasonably been circumvented by the non-performing Party by means of alternate sources, workarounds or by using its best endeavours. However, the foregoing does not apply if the Force Majeure event is caused by a breach of the Terms by the non-performing Party. If an event of Force Majeure occurs, we may suspend or terminate an order or booking by written notice to you.
8.4 Exclusion of the Vienna Sales Convention. The United Nations Convention on Contracts for the International Sale of Goods concluded in Vienna, Austria on 11 April 1980 does not apply to the Terms or to any individual contract of sale concluded within the framework of the Terms.
8.5 Entire agreement. The Terms contain the entire understanding between the Parties concerning its subject matter and supersedes all prior communications. 
8.6 Governing law. These Terms are governed by, and will be construed in accordance with the laws of state or territory listed in the Schedule. The Parties agree to irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state/territory, and courts hearing appeals from those courts. 

9. DEFINITIONS
9.1 Definitions In these Terms: 
ACL means the Australian Consumer Law Schedule of the Competition and Consumer Act 2010(Cth). 
Associate in relation to a Party, means the employees, officers, directors, contractors, and agents of that Party.
Business Day means a day other than a Saturday, Sunday or a public holiday in the capital city identified in the Schedule. 
Consequential Loss means, without limitation, indirect, consequential or remote loss or damage; special, punitive or exemplary damages, loss of profit, revenue, business opportunity, goodwill or reputation and any other special loss or damage.
Consumer has the definition given to it in the ACL. 
Corporations Act means the Corporations Act 2001 (Cth).
Fee means the amount payable by you to us for our Products and Services. 
Force Majeure has the meaning given in clause 8.1 (Force Majeure).
GST means the Goods and Services Tax as defined under the A New Tax system (Goods and Services Tax) Act 1999 (Cth).
Intellectual Property Rights means all intellectual and industrial property or protected rights, including copyright, moral rights, patents, trade marks, trade names, confidential information, know-how, trade secrets, registered or unregistered designs, database rights and domain names, whether or not any of them is registered and including applications for registration of any such thing now or in the future in force and effect worldwide. 
Minimum Notice means a minimum notice required to cancel a consultation booking, as set out in the Schedule. 
Privacy Policy means our privacy policy set out on our Website from time to time.
Products means products made available for purchase by us and/or via third party health suppliers such as vital.ly, Oborne Health Supplies, Ariya:
(a) remedies and treatments which may include herbal medicine, practitioner-only supplements, retail supplements, homeopathic preparations, nutraceuticals and tonics;
(b) skincare, beauty products and cosmetics;
(c) educational products which may include e-books, books, and online courses and programs;
(d) functional testing
and other associated health and wellness products made available by us from time to time. 
Services means any health and wellness services provided by us from time to time including consultations with a practitioner, functional and other health and wellness testing, provision of personalised treatment plans, oral and written advice and recommendations, formulation and provision of personalised remedies, provision of health and wellness related courses and programs. 
Warranty Period has the meaning given in clause 3.4 (Warranty).
Website means our website, from time to time.
9.2 Interpretation. In these Terms, unless the context requires otherwise: (a) a word that is derived from a defined word has a corresponding meaning; (b) neither this agreement nor any part of it is to be construed against a party on the basis that the party or its lawyers were responsible for drafting it; (c) a reference to these Terms or any other agreement includes any variation, novation, supplementation or replacement of it; (d) headings are for convenience only; (e) the phrase include or similar phrases does not limit what else might be included; (f) a reference to any legislation or provision of legislation includes all amendments, consolidations or replacements and all regulations or instruments issued under it from time to time; (g) a reference to “law” means all laws in force from time to time; (h) a reference to dollars or $ is to an amount in Australian currency; (i) the singular includes the plural and vice versa; (k) “in writing” includes any modes of reproducing words in legible and non-transitory form including by email and other electronic means.

 
            SCHEDULE – KEY DETAILS       

Name / Company Name: Acne Naturopath
ABN / ACN:ABN 49 126 020 455
Address: 175 Westgarth St, Northcote, VIC, 3070
Contact: Name: Asha Evertsz; Email address: asha@acne-naturopath.com; Phone: 0400478822

Contact details for orders and warranty claims
Clause 3.1
Asha Evertsz

Governing law & jurisdiction
Clause 8.6
Victoria, Australia
Business Day
Clause 9.1
Online, Melbourne
Minimum Notice
Clause 1(c), Attachment B
Before 48 hours of your appointment time is the minimum amount of notice required to cancel a consultation booking in order for the client to receive a refund

ATTACHMENT A – PRODUCTS
 
The following terms apply to your purchase of our Products:
 
(a) Orders. You can order products via our Website or third party services 
(b) Practitioner-only products and herbal medicines. In order to access and purchase practitioner-only Products, you will require a Consultation with one of our practitioners prior to purchase. 
(c) Delivery. Products that you order will be delivered to the address you provide in your order. 
(d) Delivery dates are estimates. We rely on third parties to deliver Products to you. This means that any period or date for delivery of the Products by us is an estimate only. We will use our best endeavours to meet any estimated dates for delivery of the Products but will not be liable for any loss or damage suffered by you or any third party for failure to meet such date. 
(e) Product Recalls: In the event that a Product is recalled, you will have a new product issued to you as soon as possible or you will be refunded for that Product. This situation is rare but can happen and we will contact you immediately to cease the consumption of the specific Product. 
 
 
ATTACHMENT B – SERVICES
1. CONSULTATIONS
The following terms apply when you book a consultation with us:
 
Booking a consultation. You can book a consultation with one of our practitioners by calling or emailing us, booking via our Website and social media platforms. Consultations are availablevia a Zoom call and by any other means agreed by us and you. 
Fees. Payment processing is done at the end of the consult during our video call. 
Cancellation by you. We understand things come up and sometimes you need to cancel or reschedule your consultation. Cancellation of consultations made with less than the Minimum Notice, or failure to attend a scheduled Consultation, will result in a charge of 50% of the Fee if cancelled 48 hours before your appointment. If you do not show up for your scheduled appointment you will incur 100% of the cost of the consultation.
Cancellations by us. If we are unable to attend a consultation, we will notify you in writing.. We are not liable for any loss or damage whatsoever arising from the cancellation. 
2. TESTING
The following terms apply when you order a test with us:
 
(a) No liability. You will be advised when testing will occur by third party providers. We are not responsible for the accuracy of any tests. 
(b) Collection of DNA samples for testing: where you have ordered a test that requires a DNA sample (i.e., hair sample, skin swabs, stool, saliva, or blood), you authorise us, where required, to collect, handle and process those DNA samples for testing including sending to third party laboratories or organisations for testing. You acknowledge that DNA samples will not be returned to you. 
(c) Refunds: we are unable to provide refunds for testing once the order has been made. 

PRIVACY POLICY

 Acne Naturopath 49 126 020 455
 (“we”, “our” and “us”) is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at www.acne-naturopath.com (the “Website”), contacting us by email or telephone or acquiring our products or services provided from time to time (together, the “Service”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. 
 
Please read this Privacy Policy carefully and contact us on the details below, if you have any queries. 
 
By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy. 
 
1. TYPES OF PERSONAL INFORMATION WE COLLECT AND HOLD
1.1 The types of personal information that we may collect includes:
(a) personal details such as name, age, gender, marital status, date of birth, current employment status, your occupation and length of employment, level of education, your employment history;
(b) contact details such as billing and delivery address, home address, email address, telephone number and other contact details;
(c) health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors plus associated images where relevant;
(d) profile data including username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses; 
(e) transaction data which may include details about payments to and from you and other details of products and services you have purchased from us;
(h) if you are a supplier or prospective supplier, information about your business skills, services, products, and prices
(i) your computer and connection information, statistics on page views, traffic to and from and other standard web log information;
(j) marketing and communication preferences;
(k) any other personal information that may be required to facilitate your dealings with us;
(l) any other personal information you may volunteer;
(m) information required for automated decision making processes, including where we use artificial intelligence (AI) or other software.

1.2 Wherever lawful and practical, you have the option of not identifying yourself (or using a pseudonym) when dealing with us. 
2. HOW WE COLLECT PERSONAL INFORMATION:
2.1 We collect your personal information in several different ways, including by way of: 
(a) when you voluntarily acquire our Services; 
(c) correspondence, chats, social applications or services, mail, email, or telephone;
(e) when you visit our Website;

 
2.2 Where possible, we will collect your Personal Information directly from you. However, where it is not reasonable or practicable to do so, we may and collect information about you from third parties. For example, personal information may be collected from other sources, such as:
(a) your guardian or responsible person (if under 18); and
(b) other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services;
(c) public sources, or
(d) our service providers. 

2.3 In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
2.4 If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2.5 If you do not provide us with personal information when requested to do so, we may not be able to provide our Services to you, carry out your instructions, or otherwise achieve the purpose for which the information has been sought.
2.6 We may hold your personal information in hard copy files and/or electronic files. 
2.7 We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

3. WHY WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION 
3.1 We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:
(a) to provide you with any goods or services that you may request including enabling you to access and use the Services from time to time;
(b) to contact and communicate with you and otherwise provide customer support; 
(c) to maintain a database of customers, subscribers or similar; 
(d) for internal administration and operational purposes such as preventing fraud and abuse of our systems and to troubleshoot bugs;
(e) to assist in providing better products and services to you by tailoring the Services to meet your needs;
(f) to consider your employment or contractual engagement application;
(g) to provide you with further information about us or other websites or products or services offered by us or which we consider may be of interest to you;
(h) to carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;
(i) to keep our Website relevant and of interest to users; 
(j) to show you advertising and information that is most relevant to you and your interests;
(k) to allow us to run our business and perform administrative and operational tasks;
(l) to comply with legal and regulatory requirements; and
(m) for any other purpose which is stated to you at the time of collection or that you otherwise authorise.
3.2 When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
3.3 Sensitive information: Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
As noted above, due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

4. AUTOMATED DECISION MAKING & AI TRANSPARENCY
If we use automated systems such as Artificial Intelligence (AI) or algorithms either now or at any time in the future, we will:
● Inform you when a decision affecting you has been made automatically;
● Provide transparency on the criteria that is used in the automated processes used; and
● Allow you to request human review of an automated decision where legally required or where decisions significantly impact your rights.

5. COOKIES, WEB BEACONS & GOOGLE ANALYTICS
While we do not use browsing information to identify you personally, we may use cookies and tracking technologies to collect certain information about your use of our website and enhance user experience. 
 
A cookie is a small file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse or disable all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. While cookies don’t tell us your email address, they do allow third parties, like Google and Facebook, to track you as part of re-targeting campaigns (where they are used). If and when you choose to provide our website with personal information, this information may be linked to the data stored in cookies. 
 
Web beacons monitor the behaviour on our website and collect data about your web page viewing.
We also use Google Analytics to collect and process data from time to time.

6. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
6.1 We may disclose your personal information to: 
(a) third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information. If this is the case, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and will request they comply with this Privacy Policy;
(b) third party service providers or affiliates within or outside of Australia and who work on behalf of or with us to provide some of our administrative and other services, such as processing payments (such as credit card payments). We require such service providers to agree not to use such information except as necessary to provide the services to us;
(c) our employees, contractors and/or related entities on a ‘need to know’ basis to continue to provide our products and services to you and to otherwise administer our organisation
(d) professional advisers, dealers, and agents; 
(e) any party to whom our assets or business may be transferred or with whom we are merged;
(f) when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety;
(g) when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;
(h) when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification).
6.2 We are committed to ensuring that any personal information we share is complete, accurate, uptodate and relevant. 
6.3 We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
6.4 At your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).

7. DOXXING
It is a criminal offence to publish personal information online with the intent to harass, threaten or cause harm. We comply with all laws relating to privacy and doxxing and take measures to prevent unauthorised disclosure of personal information online.

8. COMMUNICATION AND MARKETING
8.1 We may from time to time use your personal information in order to communicate and market our products and services to you via newsletters, email invitations and updates about our products and/or services, upcoming workshops and events. These communications may be sent in various forms, including without limitation mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication. 
8.2 We do not provide your personal information to other organisations for the purposes of direct marketing.

9. HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION 
9.1 We are committed to ensuring the safety and security of your personal information. We will take reasonable technical and organisational precautions to protect your information from misuse interference, loss, unauthorized access, modification, or disclosure. For example:
● we limit access to personal information to a “need-to-know” basis 
● we store data securely on cloud servers or other types of networked or electronic storage, with providers who are subject to encryption and data protection policies;
● our devices are protected by password and are stored in secure premises;
● the devices we use to collect, hold, use and disclose personal information contain anti-virus software; 
● all conversations involving the discussion of personal information take place in private, where they are unable to be overheard by unauthorised personnel;
● our Website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data submitted through use of this Website;
● our email data is encrypted.
9.2 Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information. 
9.3 If you communicate with us via electronic means such as email, Zoom, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
9.4 We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information. We will never permanently store complete credit card details.
9.5 When you provide us with personal information, that information may be collected, stored, and processed on servers located outside of Australia. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.

10. LINKS TO OTHER SITES
10.1 We may provide links on our Website to third party websites, for your information and convenience. Please note we do not have any control over such websites and are therefore not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. We note those websites are not governed by this policy. We encourage you to be safe and make sure you read their privacy policy before giving them your personal information.

11. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION   
11.1 We will take reasonable steps to ensure that any personal information we collect is up-to-date, complete relevant and not misleading, and any personal information that we use or disclose is up-to-date, complete, relevant, and not misleading. 
11.2 You may contact us using the details set out below to seek any of the following:
(a) Access: You can ask to be provided full information about your personal information that we hold. 
(b) Change or correct information: You can also ask us to change or correct any information we hold about you.
(c) Delete your personal information: You can ask us to delete or destroy your personal information. Please note that certain conditions may apply to the exercise of this right. Please note that if we agree to delete your information, due to backups and records of deletions, it may be impossible to completely delete your information, however we will functionally delete the information and not sell, transfer, or use your personal information moving forward. 
11.3 We will respond to any request to access information within a reasonable time.
11.4 We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
11.5 To protect your Personal Information, we may require identification from you before releasing the requested information.

12. COMPLAINTS ABOUT A PRIVACY BREACH
12.1 We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it within 30 days. 
12.2 If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

13. OVERSEAS TRANSFER
13.1 We may disclose personal information, including but not limited to, third parties and contracted service providers (such as virtual assistants) located outside Australia for processing, store, administrative or back up purposes.
13.2 If we transfer personal information overseas, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles (APPs) and applicable privacy laws. These steps may include requiring contractual obligations that bind overseas recipients to comply with the APPs and the Privacy Act 1988 (Cth). However, you acknowledge that, by consenting to the disclosure of your personal information to overseas recipients, you accept that: 
● We may not be able to monitor or control how those overseas recipients handle your personal information; 
● We are not required to take further steps to ensure compliance beyond those prescribed by law; and 
● We will not be liable for any breach of the APPs or the Privacy Act 1988 (Cth) by those overseas recipients. 
13.3 Overseas recipients are generally located in USA, NZ and UK

14. GDPR 
14.1 If you are a resident of the European Union (EU) or the United Kingdom (UK), the General Data Protection Regulation (GDPR) governs who we collect, store and process your Personal Data. The GDPR provides you with specific rights regarding your Personal Data, and as the “controller” of your Personal Data, we are committed to compliance with GDPR data protection principles. 
14.2 Definition of Personal Data: The GDPR defines Personal Data as any information that relates to an identifiable individual, either directly or indirectly, including but not limited to names, contact details, identification numbers, online identifiers, or any factors specific to that individual. 
14.3 Your rights under GDPR: If you are an EU or UK resident, you have the following rights concerning your Personal Data, which you can exercise by submitting a request to our Privacy Officer (contact details provided at the end of this Policy): 
● Right to be informed – you have the right to be informed about how and why your Personal Data is collected, the purposes for its processing, how long it will be retained and who it will be shared with; 
● Right of access – you can request access to a copy of the Personal Data we hold about you; 
● Right to rectification – if your Personal Data is inaccurate or incomplete, you have the right to request corrections or updates; 
● Right to erasure (Right “to be forgotten”) – you may request the deletion of your Personal Data if it is no longer necessary for the purpose it was collected, if you withdraw consent or if there is no other legal basis for processing; 
● Right to withdraw consent – if we process your Personal Data based on your consent, you may withdraw your consent at any time; 
● Right to restrict processing – in certain circumstances, you may request that we restrict how we process your Personal Data; 
● Right to data portability – you can request to receive your Personal Data in a structured, commonly used, and machine readable format or ask for it to be transferred to another organisation;
● Right to object – you can object to the processing of all or some of your Personal Data in certain circumstances, including direct marketing; 
● Rights related to automated decision making and profiling – you have the right to be informed about and challenge any automated decisions made about your using your Personal Data. If such decisions significantly impact you, you may request human intervention. 
If you wish to exercise any of these rights, please contact our Privacy Officer on the contact details at the end of this policy.

15. CHANGES TO THE PRIVACY POLICY
Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy. 
16. CONTACT DETAILS
For any questions or notice, please contact us using these details:
 
Your privacy contact name: Asha Evertsz
Email address: asha@acne-naturopath.com
Phone: 0400478822
Postal address: 175 Westgarth St, Northcote, VIC, 3070
 
This Privacy Policy was last updated: 3/9/25

This is often the ‘Aha’ moment. We screen share your pathology results, and give you answers to your skin worries. This is when the puzzle pieces come together, and you can stop overthinking and looking for answers.

After your session we will spend around 45 mins on your pathology protocol, including customised compounded supplements and herbs. 

We suggest having return sessions every 6 weeks for the first 4-6 months, and then we can move to quarterly catch ups. 

Step  3-  Return Consultation/
Pathology Reveal

Common causes of acne
& dermatitis: